By feature writer L. Aruna Dhir: The aspect of relocation has the power to make or break your career in one sharp move. It can land you in plush palaces under the shadow of the Great Pyramids, put you amidst the glitz and dizzying heights of luxury towers in sensational capitals around the world or leave you in the boondocks of dismay, disappointment, despair and anonymity. With so much on the anvil, it makes sense to learn how to milk the relocation cow profitably, cope with the challenges that are attached to it and transform them from boulders into building blocks of success, satisfaction and prosperity.
The Innovation Obligation: 4 Key Principles To Innovate
By Frederic Gonzalo: I don't believe there is one clear, cookie-cutter approach or silver bullet solution to spark innovation. Experience, however, has taught me these four important ingredients to bear in mind in order to innovate and succeed at it.
How an Unaffiliated Hotel Achieves Top Ranking
By Larry Mogelonsky, MBA, P. Eng: This is an example of a hotel off the beaten track of mainstay tourists which nonetheless thrives in such conditions. After all, Abigail's Hotel is not affiliated with either a major chain or a representation firm such as Leading Hotels of the World, Preferred Hotels & Resorts or Relais & Chateaux. Yet, with Abigail's ranking as the top property in Victoria, British Columbia, on TripAdvisor, I needed to learn more about their secrets to success.
For Hoteliers, the World Is Truly Their Oyster Part One – Whys, Woes and Wherefores of Relocation
By L. Aruna Dhir: The first thing that everybody unanimously agrees on is that “relocation” comes with the territory of being an Hotelier. I decided to quiz some of my hotel and industry friends to find out what it is like to live from Delhi to Damascus, Scandinavia to Shanghai.
Interview with Christoph Ganster, General Manager of Fairmont Grand Hotel Kyiv
By Larry Mogelonsky, MBA, P. Eng: Christoph Ganster is currently the youngest general manager in the Fairmont family. He was selected as the opening GM for te Fairmont Grand Hotel Kyiv, having previously served as GM for Fairmont's Cairo property. I met him in the hotel's Strand Restaurant for breakfast, which gave us a chance to discuss the launch and the progress to date.
Why On Hold Messages Hurt Your Hotel Business
By Larry Mogelonsky, MBA, P. Eng: You know the deal. You call a restaurant or a hotel and are immediately put on hold, often before you get an opportunity to speak to an operator. Annoying at best, but quite understandable given the peaks and valleys in call rate and recognizing that telephone staff has its limits.
Reviewing Abigails Hotel in Victoria, British Columbia
By Larry Mogelonsky, MBA, P. Eng: This is an example of a hotel off the beaten track of mainstay tourists which nonetheless thrives in such conditions. After all, Abigail's Hotel (www.abigailshotel.com/) is not affiliated with either a major chain or a representation firm such as Leading Hotels of the World, Preferred Hotels & Resorts or Relais & Chateaux. Yet, with Abigail's ranking as the top property in Victoria, British Columbia, on TripAdvisor, I needed to learn more about their secrets to success.
Interview with Heather McCrory, Regional Vice President for Fairmont Hotels & Resorts and General Manager Fairmont Royal York
By Larry Mogelonsky, MBA, P. Eng: Heather McCrory has been called a "Hotel Superwoman" for her abilities. I asked her how she manages the seemingly impossible task of being GM of Canada's largest hotel, let alone her other responsibilities?
Visit Phillys Leap Of Faith On Instagram
By Frederic Gonzalo: In this day and age of social media, blogs, user reviews and forums, travelers seek authenticity when thinking about their next trip destination. In fact, according to TripAdvisor's annual TripBarometer study published in March 2013, 69% of travelers said review sites are the most influential in their booking decision process. And once we know where we want to go, who do we trust? Expert opinions in travel magazines, comments on Tripadvisor or recommendations from friends and family are all valid options. But what about hearing it from the locals?
Weddings Increase Revenue and Decrease Effort So What Are You Waiting For?
By Susan Vladeck, Ph.D.: In the February 13, 2013 e.hotelier.com newsletter Larry Mogelonsky wrote “Weddings are a fantastic business both revenue-generating and recession-proof. It's amazing to me that many properties fail to actively support their weddings.” He is right on target.
