The domino effect of training and development for hospitality employees
Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.
AI is here and it’s impacting hotel operations, starting with Housekeeping
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.
The power of a profile picture
More open, accurate, and high-quality information could help hosts – and platforms – to win the loyalty of new, satisfied guests.
7 tips to build strong interpersonal relationships
Whether you’re the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.
The Mille Club: Why the voice channel is always critical
Even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests.
Hotel acquisitions demystified: Essential industry insights
Navigating the complex world of hotel acquisitions requires not just a keen business acumen but also a deep understanding of the unique facets of the hospitality industry. By focusing on these industry-specific elements, potential buyers can ensure a strategic, informed and value-driven acquisition process.
The future of hotel safety: Integrating advanced security solutions
Modern security is about more than providing padlocks and safes. Instead, seek to integrate advanced security solutions like AI-driven facial recognition and biometric authentication.
How to combat low customer retention in hospitality
Here’s a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.
Elevating hotel management for the future
This article seeks to delve into the strategies and mindsets that will empower hotel managers to redefine industry standards, cultivate exceptional teams, and achieve unparalleled success.