Do you feel pressure to cut back of house costs when economic pressures rise?
Hotel development: 3-part success formula
By Larry Mogelonsky: The process of initiating a new property is not for the faint of heart. You need a clear vision, the right site, and financial backing.
Formula for running a successful hotel – Part 1
By L. Aruna Dhir: In part one of her series on what it takes to run a successful hotel, we’ll look at what she calls the “heart of the matter”.
CCTV systems in hotels: what the digital future holds
By Stefan Vito Hiller: Smart digital IP-cameras can support hotel security operations in different ways and may even give rise to new business or service opportunities.
Five things every hospitality salesperson should master
By Larry Mogelonsky: Here is a run-down of the critical fundamentals of successful hotel selling skills.
Online Reputation Management: Best Practices
By Frederic Gonzalo: Online Reputation Management (ORM) is fast-becoming a must for travel industry practitioners, in particular for hotels and restaurants. Here are a few tips!
Top 5 hotel trends for 2014
Personalisation and localisation are just two of the noticeable and dramatic trends being adopted by hotels in all segments of the hospitality market this year.
Hotel guests with disability: security needs
Does your hotel have response procedures in place to cater for the special needs of guests with a disability to help them safely exit the hotel in an emergency?
A look inside a hotel laundry
By Larry Mogelonsky: In this interview with with Laundry Leader Marta Vukotic of the Shangri-La Vancouver, we see how back-of-house processes are vital to delivering a fantastic guest experience.
Social Media Best Practices in travel: Facebook
By Frederic Gonzalo: Facebook remains the king of the social media sphere. Here are five tips for using it to promote your hotel effectively.
