The cost to install and educate guests about these locks is disproportionate from their current benefits.
Are the long hours hoteliers work really necessary?
By Stephen Hickmore: Are hotel managers being given a life sentence or a rewarding career? We should be training competent heads of departments so managers don’t need to be there “Just in case”.
Leadership mentoring – what’s most important
By Larry Mogelonsky: Molding the next generation of hospitality leaders is far easier said than done.
Public Relations a ‘must’ for small hotels
As many small hotels have a unique story to tell or a unique service to offer, they are interesting to the media and a good media placement can lead to a substantial increase in sales.
How to reduce your risk of being robbed
By Stefan Vito Hiller: City hotels around the world are viewed as easy targets for robberies, with hotels now more likely to become victims of robbery than fuel stations.
Why OTAs are wonderful
CitizenM COO Michael Levie thinks OTAs are brilliant. They’re providing a wonderful service and use their data to be close to guests.
Hospitality veterans: Step up and mentor before you retire
By Larry Mogelonsky: In order to groom the next generation of hospitality leaders, we need mentors with decades worth of tacit knowledge and experience.
‘All-inclusive Greece’ is a disaster
The ‘all inclusive’ trend it is not a problem of Greece only, it is a global phenomenon that causes problems to many local communities around the world.
5 best practices in hospitality customer service
The level of service your customers receive could mean glory or disaster for your business and so should not be overlooked.
A Food & Beverage profitability road map
By Larry Mogelonsky: This interview with F&B specialist Sean Handerhan sheds light on how to succeed in this unpredictable and volatile segment of hospitality.
