By Larry Mogelonsky: Coffee is an essential part of many people’s lives, so anything hoteliers can do to impress guests via their coffee experiences deserves attention.
Free Wi-Fi: maintaining a connection between hotel and guests
By Nick Bush: The ability to get online is as important to guests as getting a good night’s sleep, so a a quality WiFi network can have a big impact on the fortunes of a hotel.
How hotels can sell more rooms online
By Swaroop Jagannath: Selling rooms is an art and science that hoteliers need to master. Here are some simple tools and strategies to boost bookings.
How to engage with India’s tech-savvy travellers
By Carolyn Childs: Responsive mobile-ready websites are vital for a country where all age groups don’t bat an eyelid using smartphones to research and book travel.
Why having a good PR strategy is essential in the hotel industry
By Jo Scard: In starting to plan a formal PR strategy, there are some simple things that you can do to maximise the exposure that your campaign will have.
Ways to influence (not force) company culture
By Robert Bilotti: Trying to create a company culture is like trying to give yourself a nickname – you can’t – but you can make efforts to develop areas that influence it.
3 tips to help you make your Group targets this year
By Chaunsea Keller: If your hotel is after group sales success, these tips are vital to follow to make your numbers in 2015.
Secret Escape’s strategy for success in a crowded niche market
By Pamela Whitby: If you act with integrity, style and simplicity, do flash sales sites really work? We talked to the founder of a marketplace for handpicked luxury hotels to find out.
Social media marketing for smaller hotels: do’s and don’ts
By Manisha Pathak: Hotels can connect with their past, present and potential guests through social media, but the trick is to use these tools wisely.
More tips on how to avoid pink slips
By L. Aruna Dhir: Now let’s look at some more tactical career-building and job saving suggestions.
