By Larry Mogelonsky: Love it or hate it, art gets us thinking. And thinking is the first step to remembering and down the road, discussing the hotel with friends and family.
The benefits of a hotel risk assessment
When it protects the hotel brand, prevents the loss of hotel assets or guest property, when it prevents one single fire incident in the building, when it prevents one single accident, prevents an injury, prevents one death, the investment in a Risk Assessment is certainly worth it.
Bona fide hospitality vs hotel commoditization
By Larry Mogelonsky: The essence of hospitality has been has been limited by the drive for revenue maximization. Can the mainstream hotel market step back from the abyss of full commoditization?
A closer look at technology in hotels
From concierge apps to light-emitting carpets, there are technology advances coming through in every hotel department.
Free breakfast and other easy identity theft scams
Hotels can save money and prevent squabbles over bills by preventing non-guests helping themselves to the names and room numbers of legitimate guests.
Social media best practices in travel: Pinterest
By Frederic Gonzalo: Pinterest is still considered one of the newcomers in the social media ecosystem, but it’s growing strong, and Travel is its most popular category.
Making guests happy, casino style
By Larry Mogelonsky: A trip to Las Vegas reminded me of the importance of capitalising on every opportunity to exceed expectations as well as proper staff training in all departments and all levels.
Hotels and OTAs: the love-hate relationship
By Frederic Gonzalo: There is more potential for collaboration than ruthless competition in this relationship, assuming hoteliers play their cards right.
Managing guest bandwidth demands
By Joshua Meehan: One of the most important factors travelers consider when booking a hotel is a property’s internet access and yet WiFi speed and reliability is one of the most common complaints on review sites.
Five lessons from economy hotels
By Larry Mogelonsky: In their own way, successful hoteliers at the economy level have also become innovators. Here are five areas where this segment is leading the charge.
