By Pamela Whitby: If you act with integrity, style and simplicity, do flash sales sites really work? We talked to the founder of a marketplace for handpicked luxury hotels to find out.
Social media marketing for smaller hotels: do’s and don’ts
By Manisha Pathak: Hotels can connect with their past, present and potential guests through social media, but the trick is to use these tools wisely.
More tips on how to avoid pink slips
By L. Aruna Dhir: Now let’s look at some more tactical career-building and job saving suggestions.
Ways to shape up your fitness facilities
By Larry Mogelonsky: Wellness is all the rage these days, but are your hotel’s fitness facilities primed to capitalize on this movement?
Leveraging the ‘local experience’ trend
By Frederic Gonzalo: There’s been an underlying trend in travel over the past couple of years: the desire to experience destinations like a local. Start thinking about how your hotel can ride that wave.
Why you should have Automatic External Defibrillators at your hotel
By Jan C. Behmann: The chance a guest survives a heart attack will significantly increase if your hotel or resort has an easily accessible AED available.
Next generation peer groups designed to grow your business
By John Grisby: Next generation peer advisory groups are completely different from their traditional predecessor in approach, intention, design and delivery.
Balancing old and new: an interview with the MD of London’s The Savoy
By Larry Mogelonsky: Kiaran MacDonald, Managing Director of The Savoy shares how they are forging the way towards a modern interpretation of classic British service concepts.
Hotel TVs – what guests want to watch
By Nick Baker: The way that guests use hotel TVs is changing and hotels will need to adapt the type of TV services they provide in order to keep their guests happy and stay profitable.
3 ways guest experience will change through technology in 2015
By Leo Daiuto: The convergence of technology will turn IT investments into systematic assets that allow hoteliers to grow and navigate a dynamic market.
