By Stefan Vito Hiller: City hotels around the world are viewed as easy targets for robberies, with hotels now more likely to become victims of robbery than fuel stations.
Why OTAs are wonderful
CitizenM COO Michael Levie thinks OTAs are brilliant. They’re providing a wonderful service and use their data to be close to guests.
Hospitality veterans: Step up and mentor before you retire
By Larry Mogelonsky: In order to groom the next generation of hospitality leaders, we need mentors with decades worth of tacit knowledge and experience.
‘All-inclusive Greece’ is a disaster
The ‘all inclusive’ trend it is not a problem of Greece only, it is a global phenomenon that causes problems to many local communities around the world.
5 best practices in hospitality customer service
The level of service your customers receive could mean glory or disaster for your business and so should not be overlooked.
A Food & Beverage profitability road map
By Larry Mogelonsky: This interview with F&B specialist Sean Handerhan sheds light on how to succeed in this unpredictable and volatile segment of hospitality.
Resisting security budget cuts during economic downturns
Do you feel pressure to cut back of house costs when economic pressures rise?
Hotel development: 3-part success formula
By Larry Mogelonsky: The process of initiating a new property is not for the faint of heart. You need a clear vision, the right site, and financial backing.
Formula for running a successful hotel – Part 1
By L. Aruna Dhir: In part one of her series on what it takes to run a successful hotel, we’ll look at what she calls the “heart of the matter”.
CCTV systems in hotels: what the digital future holds
By Stefan Vito Hiller: Smart digital IP-cameras can support hotel security operations in different ways and may even give rise to new business or service opportunities.
