Today APAC represents 25% of the global travel market and IATA, the international air transport association, predicts that almost half of global air travel will touch the region by 2034.
Advice for millennials entering the hospitality workforce
Tips from Emily Charczuk, Manager, Talent Development, FRHI Hotels & Resorts ahead of the Young Hoteliers Summit 2015.
The fight against the OTAs starts at check In
Taking the time to develop and maintain guest relationships is the best tool any hotelier has against the OTAs. If handled successfully, the commissions paid to the OTAs can be a one time customer acquisition fee and the hotel now owns the relationship and any future reservations from that guest.
Top ten things to consider when negotiating a hotel management agreement
When both owners and operators reach the end of a hotel management agreement negotiation there are always things that potentially could have been done differently – here are the issues to consider going in.
Driving hotel call center conversions
While it may seem counterintuitive, the rapid rise of mobile in travel planning has only increased the potential for voice channel conversions, with click-to-call capabilities driving voice bookings.
To tie one on or knot
Call me old-fashioned, but my feeling is that the General Manager should always wear a tie, as should everyone else with seniority or in a line staff position that deals directly with guests.
How to develop an employee benefits program your staff will love
Hotel staff are some of the hardest worked employees and when they feel rewarded and acknowledged, they are more motivated, happier and more likely to be loyal to your business.
Risk and security – how can you demonstrate you care?
Guests, staff and even hotel investors need reassurance that they are going to be safe and secure, so hoteliers must work to minimising risk through ensuring that their property’s safety and security procedures are as robust as possible.
How Facebook is influencing hotel loyalty programs
Facebook is not an ideal platform to promote bookings, but it is still a powerful tool for communicating with guests and potential guests.
The hybrid front desk
By Sandra Martinez: Adding kiosks will reduce the workload of the front desk staff, but that doesn’t mean they aren’t just as important as before. If anything their jobs should become busier.
