Within moments of entering your lobby, what your guests see and experience will not only give them a glimpse of the hotel’s atmosphere, but will also create certain expectations. Therefore, do not miss this chance to make the best first impression.
Investing in your hotel’s technology ecosystem – worth it in the long run
The unveiling of robot staff in hotels in Japan proves the hotel industry is getting ready for technological change.
Hotel Selfie – Hotelfie…seriously, it’s big and hotels need to encourage them
A study of social media habits showed that 25% of Americans post a photo within just one hour of arriving at a vacation destination, so hotels need to capitalise on the hotel selfie.
Winning the 21st century war for talent
With the ever-growing war for talent, hoteliers will need to find unique solutions and think differently to the staffing models traditionally used throughout the industry.
Tips for GMs & hotel leaders to increase call conversions
A search for “increasing reservation conversions” returns hundreds, possibly thousands, of articles and blogs posts about growing hotel website conversions. The topic of hotel call conversions, on the other hand, is often treated as a dinosaur to the modern travel era. Contemporary marketers seem to have forgotten that the phones never quit ringing.
Designing a Hotel Organisation for the Future – The Dorchester Collection Challenge
The Dorchester Collection set the “challenge” for this year’s Young Hotelier Summit, taking the view that the rigid hierarchical organisation structures of hotels are no longer “fit for purpose” and need to change to be able to cope with the dynamic and disruptive environment now, and of the future.
10 check points to verify your hotel is safe
As far as hotel security is concerned, at night there are far fewer members of staff looking after a much higher number of guests. Stefan Hiller looks at what hotels can do to mitigate the risk at night and to verify your hotel is safe.
Make my hotel brand famous! What’s in a name?
Hotels are on a roll when it comes to creating new hotel brands in a bid to connect with customers and owners. So, what does it take for a brand to be truly successful?
Google changes to mobile algorithm coming – are you ready?
Google’s all-powerful algorithm will change on April 21st to favour sites configured properly for display on mobile devices, which is critical for hoteliers looking to drive online revenue.
From the management side of things – an interview with Mike Pleninger
If you want to know how to transform a distressed hospitality property into a highly profitable one, Mike Pleninger is the right person to talk to because that’s what his company has specialised in for the past 24 years. Here, he gives us the benefit of these years of experience.
