Many negative guest reviews come from long waits at check in or check out, but rarely are they ever about service being too quick – so how do you keep standards high when things get busy?
How to stop talent turnover
What the industry needs to know about attracting and keeping new hospitality graduates: in conversation with Guy Bentley, CEO of the Blue Mountains International Hotel Management School.
Planning events: tips for hoteliers
From pre-planning stage, all the way through to negotiating the right price, these tips should ensure you’re the ideal choice for someone’s next event.
Hotel web sites need a rethink
By Dave McRobbie: Hotels need to stop marketing their websites and focus on the delivery of tasks that are easy to complete.
Business four ways (rethinking how we approach a hotel’s finances)
A hotel is a complex piece of machinery, but, in an attempt to simplify analyses for funds allocation, here is a way of categorizing the challenges hotels present from a financial standpoint.
Corporate travel trends for 2015
Travel managers are expecting prices rises in most major areas of corporate travel in 2015, but companies are unlikely to increase their travel budgets.
Building the future of tourism through innovation
Organizations often chase creativity, but what they really need to pursue is innovation.
OTAs: Friend or foe?
With their growing distribution market share, online travel agencies are key players in the travel & hospitality marketing landscape. Here’s a look at the grievances about OTAs as well as a consideration of their benefits.
Automation the key to improving operations
To running your hotel operations smoothly and smartly, you must look at reducing costs, saving time and increasing efficiency by automating operations.
Use technology to achieve competitive differentiation
Hotels that make good use of the key technology trends can expect to see technology become a point of competitive differentiation, and those that don’t will find themselves increasingly alienated from their customers and lacking the efficiency that a well-oiled modern business should be aiming for.
