Understanding the characteristics of Baby Boomers will help hotels market to this still powerful (and lucrative) travel demographic more effectively.
How hotels could use augmented reality
By embedding what industry experts refer to as “auras” on physical objects or locations, such as a painting in a lobby or a bar’s cocktail menu, hotels can bring their properties to life.
Five ways hotels can use technology for a better guest experience
Millennials are a dominating a growing travel segment that looks for hotels that offer quick services. Here are technologies that allow hotels to deliver what they expect.
Three ways traditional big box hotels can compete with boutiques
Today’s travellers are looking for the unexpected and original. How can big box hotels grounded on traditional customer expectations now service the dynamic traveller?
In search of hotel excellence: The Langham Auckland
This interview with The Langham Auckland’s General Manager, Franz Mascarenhas sheds light on what differentiates New Zealand hospitality and how hobbits have impacted his business.
Performance gains needed in Chinese state-owned hotels
A new PolyU study finds Chinese state-owned hotels need to enhance their performance and market competitiveness, and that despite concerns, their stable workforces and entrenched locational advantages suggest that these hotels have the potential to become profitable businesses.
Will we see the rise of the secretary again?
There is a limit to the level of e-communication anyone can handle effectively and arguably we are past that limit. Is having a secretary key to getting hotel GMs out of the office and interacting with guests again?
Growth in tourism stronger than the wider economy, despite downsides
Tourism is big business across the globe. Despite concerns around extreme events and sustainability in some locales, it is still a big contributor to GDP, particularly in some smaller countries.
Four ways hotels can cater to 2015’s food trends
With food strongly influencing people’s decisions of where to travel to, making it a feature of your hotel provides them with just one more reason to stay with you – and to stay inside the hotel more.
Two brands, one location: a front line view of how it works
Managing sister properties with different brand identities presents both challenges and opportunities for the GM. Here are insights from Christopher Calabrese who lives this dual role, overseeing both the JW Marriott Cancun and the adjoining CasaMagna Marriott Cancun resort.
