Cyber criminals, lone wolves and traditional street criminals are starting to realise they can’t remain undetected for very long in a security-aware hotel, and so they move on to easier pickings.
Ten considerations for a 2015 restaurant redo
Unless you are constantly attempting to improve your operations with fresh menus, you run the risk of instilling complacency and a tired brand perception.
Five reasons why your online booking numbers are low
If you’re doing everything right when it comes to marketing your hotel, but you’re still not seeing an increase in your bookings, then you are most likely making one of these common hotel website mistakes.
Why good human resource management is vital for small hotels
Small hotel owners should realize that Human Resource Management is an investment that can lead to business sustainability and success, since staff members are the most precious resource that a service sector firm has.
Tips for reaching Generation Z: the near-future group with big hospitality muscle
Hoteliers, it’s time to get your campaigns in a row, because this determined generation is the future of travel.
The transformation of the hotel industry from art to science
With the combined impact of shifting demographics and new technologies as the catalysts for this metamorphosis, the science of hospitality and marketing now permeates all areas of hotel operations.
Hotel security: the crime iceberg theory
Security awareness means you see or hear something that does not feel right and you take action to prevent harm to yourself, colleagues, guests and facilities.
Five-star housekeeping needed for five-star properties
No matter what your brand or luxury status, housekeeping remains a prickly beast and a constant challenge. Here are some common, but easily rectifiable housekeeping errors.
Four factors changing the landscape of online bookings
There are certainly some key developments happening this year that should keep a couple of hotel and hospitality marketers awake at night.
Name tags – small things can be a big deal
Call me old fashioned, but I like to be able to use the name of people I’m addressing.
