Not using name tags lowers the quality of service and contributes to unwelcome risks.
The importance of empathy in customer service
The best way of influencing a customer or a colleague, is through not influencing them at all.
How your hotel blog can positively affect direct bookings
Blogging is more than just coming up with an article about a current event – there are steps that can be taken to ensure that your blog is effective.
In search of hotel excellence: Four Seasons Hotel, Sydney
Four Seasons Sydney GM Rudolf van Dijk believes that the key to success at a luxury level always boils down to a team that is motivated, engaged and passionate, regardless of the hotel’s size.
Ways to improve your hotel’s productivity
Change in the workplace is never easy, but here are five staff productivity-boosting ideas to help you improve the overall guest experience while remaining cost-effective.
Hotel security: Hacking into peoples’ minds
Stalking is a very common security problem in hotels worldwide. Bad outcomes can be prevented when staff members use their skills in social engineering coupled with training in security awareness.
The sharing economy and its impact on hotel brands
Today’s always on, always connected audience of current and prospective guests means that for the foreseeable future, your virtual hotel is as important as the physical asset.
Seven tips to improve your B2B marketing – Part Three
Here is insight on how B2B companies can improve their marketing efforts through white papers, webinars and industry surveys.
Mobile milestones your hotel must meet
Hoteliers who want to stay competitive, both now and in the future, should adopt these three mobile milestones—or risk falling behind.
OTAs and the billboard effect
Hoteliers shouldn’t rely too heavily on OTAs, even though there are still benefits to be reaped from the correlation between visibility on an OTA site and uplift in direct bookings.
