Revenue Management professionals are in high demand. The HSMAI ROC session “Diamonds in the Rough” addressed the challenges of attracting and retaining team members. We also caught up with Tarandeep Singh of IHG to hear his views on the topic.
The subtle and overlooked benefits of Welcome baskets
Free in-room welcome baskets go a long way to build rapport with guests. They are quite cost effective, and work like a charm due to the principle of decision fatigue.
5 ways Millennials and business travelers are alike
Are Millennials really as different as we think – or have we gotten our obsession with attracting them all wrong?
Why you should cultivate cultural tourists
Experienced and educated heritage and culture tourists spend about 36percent more than general leisure tourists.
Dispelling the myths of online learning
Michelle Boardman, Senior Academic Manager, from the University of Derby Online Learning (UDOL) dispels the top ten myths of online learning.
Offer culinary experiences to increase hotel bookings
It goes without saying that food is a fundamental part of the human experience—but today, it has become multimillion-dollar entertainment. The past three years have seen 27 million American culinary leisure travelers, and 88 percent of hospitality destinations consider food tourism a major part of their branding.
Emotional luxury at Le Royal Monceau, Raffles Paris
Serge Ethuin, General Manager at Le Royal Monceau, Raffles Paris believes that the hotel’s creative or emotional heart – and the support of this positioning through cuisine, service and décor – is the key to forming lasting memorable moments for their guests.
Global Executive Development Research – Final Day!
The eHotelier Global Executive Development research shows some interesting early results. The response primarily from senior executives within hotels and related businesses is providing some interesting and potentially conflicting views and the whole area of executive and professional development.
Seven tips to improve your B2B marketing – Part Two
Industry conferences are a fantastic way to meet potential clients face-to-face, which helps to develop relationships much more quickly than email or phone contact alone.
Some not cool dangers lurking in hotel minibars
Condoms, baby food, and medicine do not belong in a minibar for good reasons! Here are some important health and safety tips to consider.
