The shape and personality an organization falls into directly depends on the dominant traits of the top leader at its helm.
Talent management is all about retention and development
If your hotel can retain staff, you can improve productivity and profit, and if it develops managers well, pays moderately well and gives more performance recognition and development opportunities, associates are more likely to stay.
Psychology and hotel marketing
Once you learn how to speak to the emotions of your audience and use your online resources to showcase the benefits of staying at your hotel, travelers will engage with your brand more.
How to book more meetings and events
Many hotel professionals have very little initial training for the job of winning clients for their meeting rooms, so here are tips to beat the competition when pitching bids for your venue.
Room service should be more than food delivery
Here are some reminders for full service hotels and ideas for limited service hotels on how room service can drive incremental departmental profit, attract more occupancy and help support a higher average daily rate for guest rooms.
Why hotel staff are supervised by the management team, but employed by the owners
To a person new to the hotel industry, it may seem a little odd that even though the hotel employees are under the control of the manager, it is usual for most, if not all of them, to be employed by the owner.
How hotels in high risk countries can tap into the international executive travel market
Hotels in high risk countries should note that international corporations only select those hotels that meet global hotel security standards or corporate safety & security standards as part of their travel risk mitigation strategy.
Live food philosophy flawed on many levels
Each component on the plate needs to have its purpose in building the overall harmony, yet examples of ‘live food’ to date, even at the highest level, cannot transcend or elevate it beyond the intrinsic shock value.
Why hoteliers should lead from behind
You can lead from behind, but only if you know what lies ahead and what it will take to get there.
The printing press is yet to run dry but has the mind?
To think clearly, we need to learn to relax and enjoy things again, so it’s best to take some time out and pick up a book.
