With the combined impact of shifting demographics and new technologies as the catalysts for this metamorphosis, the science of hospitality and marketing now permeates all areas of hotel operations.
Hotel security: the crime iceberg theory
Security awareness means you see or hear something that does not feel right and you take action to prevent harm to yourself, colleagues, guests and facilities.
Five-star housekeeping needed for five-star properties
No matter what your brand or luxury status, housekeeping remains a prickly beast and a constant challenge. Here are some common, but easily rectifiable housekeeping errors.
Four factors changing the landscape of online bookings
There are certainly some key developments happening this year that should keep a couple of hotel and hospitality marketers awake at night.
Name tags – small things can be a big deal
Call me old fashioned, but I like to be able to use the name of people I’m addressing.
What hoteliers need to know about attracting Baby Boomers
Understanding the characteristics of Baby Boomers will help hotels market to this still powerful (and lucrative) travel demographic more effectively.
How hotels could use augmented reality
By embedding what industry experts refer to as “auras” on physical objects or locations, such as a painting in a lobby or a bar’s cocktail menu, hotels can bring their properties to life.
Five ways hotels can use technology for a better guest experience
Millennials are a dominating a growing travel segment that looks for hotels that offer quick services. Here are technologies that allow hotels to deliver what they expect.
Three ways traditional big box hotels can compete with boutiques
Today’s travellers are looking for the unexpected and original. How can big box hotels grounded on traditional customer expectations now service the dynamic traveller?
In search of hotel excellence: The Langham Auckland
This interview with The Langham Auckland’s General Manager, Franz Mascarenhas sheds light on what differentiates New Zealand hospitality and how hobbits have impacted his business.
