Crown Towers General Manager, Shaun d’Cruz believes key to maintaining a high level of service quality is to set clear service expectations and standards which must then be reviewed on a regular basis to ensure all the practical elements of the business are aligned.
The General Manager journey: from a passionate student to hospitality leader
Gregor Seipolt reflects with a former teacher on his journey from fresh-faced hospitality student to his current role as the General Manager of the Holiday Inn Berlin City – West.
Financial techniques for hospitality managers: a practical approach
Many hospitality managers are quite at ease with the customer service side of our business, but are less comfortable diving into the financial side of things. Yet to be a successful hotelier, you must know how to control your department or property’s finances responsibly and effectively.
Training your staff on a tight budget
Training expenditures may sound hefty, but if you do not provide your staff with training and development opportunities, their performance will not be optimal and there is a good chance they will leave for another employer who offers a better growth opportunity.
New trends and new brands: the implications for hotel schools
One of the key messages from the 54th Annual Congress of EUHOFA International was that guests are looking for individuality and creativity in new hospitality experiences – a message that could be equally appropriate of the students in hotel schools.
Top tips for successful online reputation management of independent hotels
As an independent hotel, you can benefit greatly from investing in online reputation management because it will give you the opportunity to compete with big chains on equal footing.
A terrific 2-star hotel: How to surprise and delight on a small budget
Mid-range doesn’t have to be ordinary and disappointing.
What hotels can learn from the return of the butcher
Today, customer satisfaction is being driven by the return to craft – boutique, local, and real. How long will it be before another trend creeps in?
The meaning of what it is to be a host is changing – hoteliers must change too
To survive against disruptive competitors hotels must embrace change, adaptation and innovation.
Emergency pocket guidebooks – best practice for hotels
Providing staff easy to use printed emergency pocket guidebooks after they have been trained in security awareness will help them recall procedures and make the proper responses in an emergency.
