Insights

A New Year means a new third space

Thinking of renovations next year? The essence of the ‘third space’ can be distilled into three salient factors for which the upgrade costs are not blatantly prohibitive.

Insights

The power of ‘I don’t know’

Whereas an ‘I don’t know’ opens the doors to a constructive, back-and-forth conversation, an ‘I have all the answers’ approach prevents an even better resolution from surfacing.

Insights

How personal is your hotel’s mobile strategy?

Hotels are at risk with innovation in consumer technology giving with one hand and taking away with the other, but a relevant, personalised mobile app can help hoteliers reconnect with their customers.

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