Abusive managers will only stop when we acknowledge that their behavior is wrong, so make it clear that foul behavior is unacceptable and that there will be consequences.
A simple way to snatch a booking from the jaws of an OTA
When guests visit your hotel’s site, you have an excellent chance to capture a booking that might be lost to an OTA by making the process on your website easier and instantly more appealing.
How technology can improve the guest experience before arrival
Driving conversations with guests is vital to drive brand loyalty, revenue and guest retention and using technology to instigate those conversations is what guests want.
Rio will be ready!
Rio de Janeiro will soon be the centre of the sporting world again, and hotels there are looking forward to welcoming visitors from all corners of the world in the traditionally exuberant and friendly Brazilian fashion.
Hoteliers are sitting on a data gold mine
As hoteliers, we have massive amount of information about our guests. If only, we had the foresight to mine this data and use it smartly for revenue generation, we would be the Amazon of the hospitality industry.
How Millennials are shaping the future of hospitality: a closer look
There has never been a demographic that is more connected, digitally savvy and demanding, and wanting contemporary design, high quality amenities, smart technology and locally inspired ambiance, all wrapped into a single hotel experience.
Industry Icons: Philippe Starck
Designer Philippe Starck may be world-renowned for his household products, but many may be unaware of his involvement – and influence – in the hotel industry.
Sol House, a hotel brand designed for Twitter users: case study
Its Twitter-based customer relationship process generated an increase of 55% in bar profits, 95% customer satisfaction, and more than 1,800 followers, as well as a large number of mentions as a Trending Topic.
Set your creative team free if you dare
Big ideas are what will drive brand awareness and positive sentiments towards your property, but you won’t discover these big ideas if you don’t foster a culture of creativity.
Wellness tourists spend more
Here’s how hotels can engage their new health conscious target market to drive exposure and accommodation occupancy.
