Its Twitter-based customer relationship process generated an increase of 55% in bar profits, 95% customer satisfaction, and more than 1,800 followers, as well as a large number of mentions as a Trending Topic.
Set your creative team free if you dare
Big ideas are what will drive brand awareness and positive sentiments towards your property, but you won’t discover these big ideas if you don’t foster a culture of creativity.
A guide to safety equipment used in the hotel industry
Let’s focus on the safety requirements and measures of the hotel industry and how best they can prevent accidents and contain damages if one occurs.
Wellness tourists spend more
Here’s how hotels can engage their new health conscious target market to drive exposure and accommodation occupancy.
What hotels should know about currency options for their guests
Foreign guests can either pay in the currency of the country they are in or pay via dynamic currency conversion, which gives them the option to pay the bill in their home currency.
How 5G mobile could change the hotel industry
Hotels will need to change the way they think about delivering guest service in the not-too-distant future.
Industry Icons: Cesar Ritz
In the history of modern hospitality and hotel management, no-one has equalled César Ritz. From unpromising beginnings, Ritz climbed to the top of the hotel industry and then transformed it. Known as the ‘king of hoteliers and hotelier to kings’, his innovations are now considered mandatory for any hotel of quality.
How to create astounding customer experiences through social media
A dedicated approach to utilising social media to amaze and delight your customers can result in happier customers who will spend more, a loyal fan base resulting in repeat bookings, and massive brand exposure on a personal level to a highly engaged audience.
How to overcome the flaw in hotel revenue management
Determining a hotel’s supply isn’t as simple as counting rooms – today’s hotel room pricing needs to meet real-time demand.
One size does not fit all
Here’s why supply chain issues need not hold companies back from meeting their customers’ needs.
