There is no standard practice in the UK as to how tips and service charges are handled, and with new wage and tax legislation, the situation is set to become more complex and confusing.
Upsurge in global terrorism is a red flag for hospitality industry
Hotels must adapt to new security conditions and concern about the financial investment or finding the time to train staff could prove to be a mistake in the long run.
The key to great hotel content writing? Be specific
Guests browsing your hotel’s website are not looking for vague promises of ‘paradise’, ‘luxury’ and ‘something for everyone’; they are looking for the specifics, the deal-makers and conversely, the deal-breakers.
Airbnb Call of Duty
It is time for the hotel world to awaken to the new reality that Airbnb is the largest and quite possibly the best accommodations company in the world. Here’s why and what hoteliers can do to fix the situation.
Cultivate good bedtime stories to win over guests
Similar to the episodes of an ongoing series, a hotel should never stop crafting the stories around its DNA.
The secret to great TripAdvisor hotel reviews
The best way for a hotel to protect their reputation is also the best way to deliver excellent customer experiences: by empowering your staff with both training and technology.
Hotel brand building in 2016: three key focus areas
Depending on the work you’ve already put in, your property could just be a few steps away from establishing a commanding online presence.
How will OTAs evolve in 2016?
Are Priceline and Expedia too big to fail or will they be challenged by Tripadvisor and Google gradually becoming online travel agencies? Or is Airbnb the biggest threat to OTA domination?
Using Facebook Messenger to increase guest satisfaction and RevPar performance
All of us are accustomed to using instant messaging, so it should be only natural that hotels are exploring new ways to interact with their guests to offer the genuine personalised experience that every hotel wants to provide.
Marketing lessons from 2015 to keep in 2016
To create an effective marketing strategy, it is important to evaluate what worked in the year prior and bring those lessons forward to ensure continued success.
