Insights

Can a new dog teach you old tricks?

In many ways, our pets can instruct us on how to effectively manage our employees and how to best treat our teams. Here are ten takeaways that relate to your job as a hotelier.

Insights

FIFO and LIFO guest interactions

Our memories fade with time and our brains operate in LIFO, so your last impression on a guest will be the first thing they talk about when asked about their stay.

FIFO and LIFO
Insights

The rise of river cruises

If you think cruising is corny, think again, because river cruises are increasingly popular with tourists in search of culture, heritage and good food.

Budapest river cruise
Insights

Industry Icons: Luke Mangan

The Australian-born Luke Mangan must certainly rank among today’s industry icons having made his mark across the culinary landscape – on land, sea and air.

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