James Lavenson was the President and CEO of the Plaza Hotel from 1972 to 1975. Unprofitable in the year before his assumption of the hotel’s direction, the Plaza was profitable each year of Lavenson’s tenure.
Brexit is here, but will business travellers be the next to vote leave?
While some hoteliers will lose out, others may well benefit. What is important is that we remain calm and provide clear and concise information and advice to keep business travellers well informed in turbulent times.
How to attract high-yielding ADR guests
A successful distribution strategy needs to take two things into consideration: high visibility and high yield. So, what should hotels look for in a distribution partner?
Technology’s increasing impact on hospitality
Hospitality and technology will only become more intertwined as time goes on, so a thorough understanding of the latter will serve you regardless of your career trajectory.
Defeat the Peter Principle with hotel succession planning
Why do we still convince ourselves that our best housekeeper will make an outstanding Executive Housekeeper or that an outgoing Guest Service Associate will make a great outbound salesperson?
Smart data marketing in hospitality: The secret to maximizing direct bookings
The important part of the overall strategy – the one that will result in a much higher percentage of direct bookings – is Intent Data i.e. targeting and engaging travel consumers who are “in market” and planning to visit your property’s destination in the near future.
Hospitality: A world of opportunities for young entrepreneurs
The changing hospitality landscape is giving rise to a new breed of entrepreneurs. Here’s some thoughts on how educators should best prepare them for success.
A call for the hotel industry to take part in climate action
With one of the largest growth trajectories among industries, hoteliers have a clear vision of their contribution to GDP in the years to come, but have not defined their role in reducing greenhouse gas emissions. Now is the time to do so.
Industry Icons: Sol Kerzner and Sun City
Sun City was conjured out of an African myth by hotel and gambling magnate Solomon (Sol) Kerzner.
Making Millennial mentoring actually work
Teaching a young, ambitious supervisor is one of the greatest rewards for a hospitality professional and sharing the experiences you have garnered will make your hotel or department that much stronger and consistent.
