As a hospitality market, Malaysia is vibrant, pulsating and full of potential. It has soared over recent years in the upscale tiers, but now the country is facing a less certain future as the issue of oversupply looms.
5 key issues in hotel cybersecurity
Hotels should look at themselves as leaders in the fight for digital cybersecurity, just as they every day take responsibility for the physical security and safety of their guests.
Why you should add WhatsApp to your hotel engagement strategy
With more than one billion users, WhatsApp is becoming an ever more powerful way to communicate directly with your guests.
Online tourist photos present our ideal selves
The role of social media is changing the nature of travel, as tourists increasingly post their photos online to be viewed and commented on by broad audiences.
An obituary for the hotel business center
However, the big question now is: What are you going to do to breath new life into this obsolete space? Here are some suggestions.
The rise of dark tourism
Dark Tourism is throwing a new light on grim, sinister and sombre places around the world – should you get involved?
How hoteliers can heal their self-inflicted wounds (by decreasing OTA dependency)
The way the industry accounts for distribution costs from OTAs vs. direct online channels has led hoteliers to ever deeper self-inflicted OTA wounds. Here are three ways hospitality can start to heal.
Industry Icons: Henry Flagler
The existence, design and style of many famous Florida resorts owe much to the singular vision of a man named Henry Flagler – often referred to as the Father of Miami.
OTA ‘monitoring’ tactics present an opportunity for hotels
If travelers believe OTAs are using their own personal data against them to actively drive up prices, and they’re more likely to see the benefits of booking directly with a hotel.
Hotels promoting direct bookings: It’s about time!
If nobody is aware that best deals can be found by booking direct or through a rewards program, then how can we expect customers to flock to our websites?
