We serve because serving is a good thing, and good things are worthy to be exalted.
Affordable hospitality ripe for the Philippines
A view on how the booming middle class and growing domestic travel market has big implications for hotels in the Philippines – the first in a series looking at hospitality in South East Asia.
Why hoteliers should consider hiring managers based on their GPA
Grade Point Average (GPA) is more than a reflection of academic performance – it is an indicator of persistence and the ability to learn quickly, and as such, it should not be overlooked when hiring managerial talent.
Industry Icons: Conrad Hilton
Like so many great hoteliers and entrepreneurs, Conrad Hilton came from relatively humble beginnings but possessed a combination of visionary and financial genius peppered by a very healthy ego. His approach towards the management and operation of hotels and the standards he set continue to be copied in the hotel business throughout the world.
A four-pronged approach to property resuscitation
For underperforming properties, you may need to swoop in with the defibrillators to make swift changes to bring the hotel up to speed and then readjust according to the specific conditions of the locale.
Why hoteliers need to stay on top of technology trends
Hotels need to understand how guests naturally behave and what they expect – and understand that those behaviours and expectations are not static.
Are hotel wholesalers on the brink of extinction – or not?
What is the future of hotel wholesalers? There are a lot of prophecies out there, but here are the facts and some key considerations to working with wholesalers as part of a wider room distribution strategy.
5 points to remember about branding
A brand without marketing support is merely an interesting logo or creative diddle.
Industry Icons: Felix Bieger
A fixture of Hong Kong life for almost 90 years is the iconic Peninsula Hotel (or the Pen as it is affectionately known). A fixture of the Pen for over 60 of those years is hotelier Felix Bieger.
Motivating the heart: Three time-tested methods for motivating your housekeeping team
Since much personal motivation is derived from a competent and caring manager, your efforts to improve the quality of the housekeeper’s working environment will reflect directly in higher motivation, achievement and morale.
