Consider embracing the ‘tech-free’ wave and catering to the needs of a growing travel segment that is craving a respite from being online and the information deluge incessantly hitting them.
Getting to Yes – How to overcome a guest problem
By incorporating these four principled negotiation techniques into a hotel’s complaint handling process, it is likely that a win/win outcome can be achieved.
Accessible tourism has huge potential for more growth
Accessible tourism is no longer about building ramps and accessible bathrooms – it’s about building products and services for a large and rapidly growing market.
Ways to generate revenue from your hotel’s free Wi-Fi
By using social Wi-Fi technology, not only are you making it easier for your guests to connect, you are gaining a data capture and marketing tool that will allow you to understand your clients better as well improve your TrevPar revenue and direct bookings.
Integration is key to a cohesive marketing strategy
Most consumers are using multiple devices and will expect continuous, personalized marketing experiences that are going to require you to coordinate and plan your efforts.
What’s going to happen to OTAs in 2017?
OTAs will certainly witness some uncertainty as they enter the new year – especially in Europe where their bookings are estimated to drop by 2% in favour of direct bookings.
7 revenue management tactics to increase overall ROI
Follow these simple rules and you too can transform your revenue results.
Hotel talent market: the impact of mergers and aquisitons
In light of the consolidation currently underway in the hotel sector, a lot of firms are asking whether this M&A activity also equates to an abundance of laid off talent that they can snap up.
A closer look at the Google Trips app
This app is designed to to take the stress out of planning a holiday itinerary by providing travelers with easy access to information like things to do and see.
Three myths of a ‘perfect sell’
A ‘perfect sell’ is more illusion than perfection with the challenges that it creates for your people and your property or portfolio.
