These two, distinct industry stakeholders have opposite interests due to the different ways they perceive and account for distribution channel costs.
What does mobile check-in really deliver?
As an industry, we need to recognize not only the promise of mobile check-in, but also the challenges it helps uncover.
The Facebook metrics that matter for hotels
While it can be easy to get caught up in metrics that make it seem like the content you are posting is performing well, you may have to dig a bit deeper to find the information you are actually looking for.
How to demonstrate the value of revenue management to property owners
The need for understanding: here are ways managers can demonstrate the value of revenue management to property owners who may still consider it another additional cost.
How to have an amazing hotel party
Whether you’re opening a new hotel or planning to have a hotel party for your next event, there are ways to make the event a success that start from the moment you decide to have a party.
Hotel risk management in the wake of the Erin Andrews case
How does a hotelier prevent a guest of the hotel from stalking another guest? All hoteliers need to understand the many implications of this case, both from a risk management as well as an insurance perspective.
Hotel housekeeping tips and tricks
Not only does a top notch housekeeping routine ensure that your guests will enjoy a clean room, but it can also help make hotel furniture and fixtures last longer.
The power of email automation
Customers only want to see is information that’s relevant to them, and through smart email automation, every communication can be personalized and relevant to the recipient.
Can Hilton break the OTA stranglehold through advertising?
If the hotel empire is going to strike back against the OTA onslaught, it is going to take more than just one or two forays into the advertising galaxy.
Industry Icons: Oscar Tschirky
There is probably no greater example of the best that American hotel service can provide than the man known as “Oscar of the Waldorf”.
