The changing hospitality landscape is giving rise to a new breed of entrepreneurs. Here’s some thoughts on how educators should best prepare them for success.
A call for the hotel industry to take part in climate action
With one of the largest growth trajectories among industries, hoteliers have a clear vision of their contribution to GDP in the years to come, but have not defined their role in reducing greenhouse gas emissions. Now is the time to do so.
Industry Icons: Sol Kerzner and Sun City
Sun City was conjured out of an African myth by hotel and gambling magnate Solomon (Sol) Kerzner.
Making Millennial mentoring actually work
Teaching a young, ambitious supervisor is one of the greatest rewards for a hospitality professional and sharing the experiences you have garnered will make your hotel or department that much stronger and consistent.
Chinese tourism investment boom in Australia reaches ‘cruising altitude’
Chinese investors in the Australian hotel property sector have been prolific over the past three years, and based on recent activity, they’re likely to continue to play an increasingly important role in Australia’s tourism real estate industry.
How to respond to social media backlash
No matter how amazing your hotel may be, it will not be immune to receiving backlash online at some point. Here are some steps to follow when you receive a negative comment on social media.
Why travel agents still matter
When everything is supposedly available online, and everyone can be make their own bookings, here are four reasons why travel agents still matter.
6 ways hotels can use social media to attract more guests
To capture the holiday seekers’ imagination early, you need to keep the engagement fire blazing on daily basis because a ton of potential guests are snooping around your social media accounts every day.
Hospitality doesn’t necessarily need big data
Molding big data down to smaller, digestible insights is the key to taking action on consumer analytics. Here are three simple ways to build out access to sources of rich decision-making data.
Greek tourism on a knife-edge
The economy in Greece and declining tourist numbers means many hotels in Greece have been forced to close and at least five per cent of Greek hotels are now on the market.
