More and more research in the field of social studies is bringing to light new evidence on the qualities of highly successful people, that is clearly in favor of cooperation
What drives guests to be promoters of your brand?
Here is a closer look at exactly what is driving your guests to be promoters or detractors.
Are we in the hospitality industry ready for 2017?
Every new year is an opportunity to put forward initiatives and strategies that hopefully steer our properties to greater heights and achievements. The GM of Hotel Jen Orchardgateway Singaporeare highlights what he sees as the biggest trends to address in 2017.
5 tips to make your hotel staff more productive
If you feel your hotel staff isn’t being as productive as you would like them to be, why not change things around a little? You may be surprised at how much more productive they may become from some small changes.
Long live the fax
In some crucial cases, hotels’ reluctance to adopt new technologies works to their advantage.
Why updated bathrooms are important in the hotel business
An extension of your brand identity, guest bathrooms are an indicator of how classy, modern and clean your hotel is.
Leadership and your Front Office Upgrade program: three key considerations
The heartbeat of a successful program is the Program Coordinator or Property Champion (“PC”), a key resource who makes sure there are well-formed daily goals and motivating activities that shape success and reinforce the right behaviors at the moment of arrival.
In search of hotel excellence: The Meritage Resort & Spa
An interview with Michael Palmer, General Manager of the Meritage Resort in California’s Napa Valley, sheds light on how this property takes advantage of its wine region location.
The historical future: chefs embrace back-to-basics cooking techniques
In a back-to-basics trend, chefs are honouring primal cooking techniques, returning to fire and water, exploring indigenous cuisines and delving into the past to create a new culinary future.
Unsung heroes of hospitality – Security Directors
An interview with Irving “Bulla” Eastman, Senior Director Safety and Security for Aqua-Aston Hospitality, sheds light on a department where reports stating ‘nothing has happened’ are considered the norm.
