In some crucial cases, hotels’ reluctance to adopt new technologies works to their advantage.
Why updated bathrooms are important in the hotel business
An extension of your brand identity, guest bathrooms are an indicator of how classy, modern and clean your hotel is.
Leadership and your Front Office Upgrade program: three key considerations
The heartbeat of a successful program is the Program Coordinator or Property Champion (“PC”), a key resource who makes sure there are well-formed daily goals and motivating activities that shape success and reinforce the right behaviors at the moment of arrival.
In search of hotel excellence: The Meritage Resort & Spa
An interview with Michael Palmer, General Manager of the Meritage Resort in California’s Napa Valley, sheds light on how this property takes advantage of its wine region location.
The historical future: chefs embrace back-to-basics cooking techniques
In a back-to-basics trend, chefs are honouring primal cooking techniques, returning to fire and water, exploring indigenous cuisines and delving into the past to create a new culinary future.
Unsung heroes of hospitality – Security Directors
An interview with Irving “Bulla” Eastman, Senior Director Safety and Security for Aqua-Aston Hospitality, sheds light on a department where reports stating ‘nothing has happened’ are considered the norm.
Context is key for mobile travellers
A user searching for a specific type of product or arriving at a certain location “gives rise to the need for different communication services” and allows tourism businesses to “engage with their potential customers” according to a PolyU study.
Using venue coupons to add value to your hotel
Coupons offer a way to add value to your guests by offering attractive incentives they’ll want without dropping your room rates.
The human factor: dealing with the five main challenges in hospitality hiring
Until AI (artificial intelligence) can accurately and consistently mimic or perfect what human interaction can discern, technology can only assist in the match-making. The ultimate decision takes a bit more finesse.
Automated email ideas for the holidays
Here are some great examples of how you can segment your automated emails for the holiday season and provide a really tailored, personalized message for your guests that will drive revenue and engagement.
