From holidays for a healthy mind, to specialist stop smoking retreats, discover the 13 hottest new trends that will influence the wellness and spa world next year.
Hong Kong tourism industry to feel pressure from China’s free trade zones
Cruise, medical and shopping tourism are just some of the sectors that may be affected by further development of China’s new free trade zones (FTZs).
Direct selling that benefits customer relations
Companies in the travel sector are regaining control of their direct sales by relying on enriched and targeted offers while practising better management of their loyalty schemes.
Transforming reservation inquiries into profitable sales
Technology may be moving at break-neck speed, but the trusted voice channel is still alive and well. Over half of reservations are still booked via the phone, but it’s all more efficient now that travelers do much of their research online before calling.
A closer look at KPIs and defining your compset
Setting and measuring performance and growth targets is very important, but here’s why the 100 RGI market share target is often pointless.
The four booking behaviours driving travellers
A new TripAdvisor and Ipsos study reveals four travel booking patterns and six common traveller personas.
Capsule hotels: small spaces with big potential
The growing capsule hotel sector is working hard to show that small can mean beautiful and, does not mean compromising on quality and creature comforts.
8 tech trends travel marketers need to embrace
These eight technology trends have already started to revolutionize our daily lives and are likely to significantly impact the hospitality business on a global scale.
The world’s best sommelier sheds light on how to design a profitable wine list
Insights from Arvid Rosengren – recently crowned the World’s No. 1 Sommelier, on how he builds a profitable wine list.
Building a great hotel from the inside out
A balance of four key attributes are at the heart of great hotels – ones with guests that reward them by spending significantly more than average and returning frequently.
