This week we speak with Nakul Anand, Executive Director of ITC Ltd, who during his 30-plus year career, has been recognized time and again for his vision and commitment to sustainable excellence in the hotel and tourism industry.
The importance of brand standards
For a brand to have meaning in any useful sense there must be a collection of clear and concise standards which ensure that each user of the brand has the responsibility to deliver a consistent and uniform guest experience.
The rules of attraction: how to secure the best revenue management candidate during the talent drought
With high turn-over rateS and a market demand for increasing numbers of talented staff, it is critical that hoteliers focus not only on attracting, but also retaining experienced revenue managers through an appealing workplace with a positive culture.
How the hotel industry is cutting out the mid-tier
We are going to witness a depletion of hotels in mid-tiers with luxury properties thriving on emotional drivers and true branding while all others slowly shift towards a no-frills model.
Empathy is the secret to hospitality customer service – and sales
Staff empathy helps create an enjoyable guest experience and motivates them to write a positive review - both of which affect revenue.
The value of strategic partnerships in the hospitality business
Consider your assets and think beyond the threshold of your own hotel. By supporting the local community, empowering others, and reaching beyond your borders, you too can bring in additional business and even impact your own economy.
Industry Icons: Helmut Horn
Today we speak with hotelier, photographer and environmentalist – the President of Portfolio Hotels and Resorts, Helmut Horn.
Bundling a portfolio to reduce onerous insurance requirements
Making hotel insurance simple, and saving you money in the process.
Marketing: Be aware of the dangers of the “Shiny New Toy” syndrome
The focus, as always, should not be on the shiny new toy – in this case Pokémon Go – but rather on people that make up your target audience, and how to reach them best.
All about Pokémon GO and how hoteliers can monetize it
Hoteliers should make apt use of this new trend and be there to capture the market first – it could be a differentiator not only for saving marketing costs, but also for brand recognition.
