Never offer more than half of your inventory to resellers during a strong event and never offer more than 25% to a single reseller.
Automating for success: Next-generation hotel property management systems
The scope of the platform capabilities has expanded beyond core functions like guest registration, room inventory maintenance, financial accounting and housekeeping assignment to encompassing virtually all aspects of hotel operations.
The road to the top: Dr. Jennifer Cronin President, Niccolo Hotels & Marco Polo Hotels
Dr. Cronin has an extensive career and track record in hotels and hospitality throughout Asia and Australia, holding various senior marketing and operational managerial positions in leading international hotel groups including Hyatt International, Ritz-Carlton and Dusit International.
Five basic steps to stay ahead of the competition in 2017
Here are five ways to guarantee to keep your brand alive and kicking, your think tank busy, your creative teams satiated, your employee base motivated and above all, your guests happy.
How to draw Millennials to your hotel
There are a few things that are different about the millennial-aged population that make them quite different from their predecessors, and to draw in this large group of consumers, you must appeal to their preferences.
What hoteliers can learn from the way airlines handle revenue management
Many hotels are still using outdated revenue management techniques and should get on board with the airlines’ yield management practices to get their occupancy and RevPAR rates to take off.
How much is too much for hotel bottled water?
Bottled water price gouging may instill the idea in guests’ minds that your abode is needlessly expensive, so much so that it hinders them from dining at your restaurants, visiting your spa or setting foot in your gift shop.
Chef, charlatan or showman? How chefs’ roles are changing
In recent years, chefs have transitioned from innovators to instructors. Blue collar cooks are now white-knight advocates. As chefs continue to step out of the kitchens and into the spotlight, how will their public personas evolve?
How robots are storming the travel industry
Even though AI is still in its infancy in the hotel sector, it’s potential to give guests an enhanced experience driven by forward-thinking service is broad. Let’s look at the six major effects smart technology could have on the travel industry.
Are you making service recovery tougher than it needs to be?
Mistakes will happen, so proper service recovery is essential, but it takes planning, training and trust in your team.
