Here are some great examples of how you can segment your automated emails for the holiday season and provide a really tailored, personalized message for your guests that will drive revenue and engagement.
Faced with waste: ways to combat the food waste issue
With global food production struggling to keep pace with population growth, how are diners, restaurateurs and chefs cooking up solutions to produce more with less?
Build a revenue culture and align departmental goals to gain competitive advantage
Work flow, communication, staff happiness, and your bottom line results, will all be positively impacted by a well-aligned and understood revenue management culture.
Can hotel terror attacks be prevented?
Although statistically, the likelihood of a terrorist attack in your hotel might be low, if the situation arose, would you be prepared or would you curse the statistics?
How the best hotels stay at the top of their game: little things make a big difference
Here are ten ways Honolulu’s Halekulani Hotel endears itself to guest and drives loyalty without the need for a loyalty program. Many of these touches can be replicated to a degree in your hotel without the need for significant CAPEX or staff additions.
Top three reasons a successful front office upgrade program falls apart
Even the most successful front office Upgrade Programs can suffer setbacks. Here’s what you can do to get them back on track.
Training benefits the bottom line as well as staff skills set
Hospitality businesses across the world must recognise the need to train their staff to enable them to offer a superior service to their customers and, fundamentally, increase sales and profit for the business.
The road to the top: Gomi Suppiah, Hilton Regional Director of Brand Performance Support
Career growth happens in multiple directions, so you are constantly stretched – both as a learner and a mentor to others.
Time for hotels to get innovative if they want guests to “stop clicking around”
As Online Travel Agencies expand their reach and increase commissions, hotel companies are devising new strategies in order to regain control of their own inventory.
Booking.com’s eight major travel predictions for 2017
Inspired by a wealth of data, traveller endorsements, reviews, preferences and insights, Booking.com sheds light on what holiday makers and business travellers expect to experience in the year ahead.
