ItÕs not a stretch to say everyone likes a little recognition, and recognizing positive behavior has a way of catalyzing more positive behavior. I was just at ITB Berlin, where the 2017 World Legacy Award winners were announced.
Conference services director disease
Why donÕt I get a detailed banquet revenue forecast monthly? I first diagnosed conference services director disease at Hotel Vancouver in British Columbia, Canada where I held the position of Hotel Manager in the early 2000s. I call it conference services directorÊdisease because this position seems to develop this disease more often than other leadership roles in hospitality.
Selecting the solution starts by asking the right questions
Most hoteliers view revenue management as a strategic imperative, given the opportunity to improve the financial performance. That said, it is important to note that revenue management can take many different forms, some of which are far more sophisticated Ñ and effective Ñ than others.
The Bordeaux wine experience
Designing and conducting our wine tours is a work of passion. We just love sharing our knowledge and the experience we have acquired over the last 30 years of our involvement with Bordeaux. And I think our guests sense that our passion for people and for Bordeaux is sincere.
Attitudes are changing about luxury travel
In an American Express survey commissioned last year, consumers illustrated their demand for more enriched lives and personal fulfilment through experience and learning. Over 72 per centÊof respondents said they would rather spend money on experiences than things. Further, 88 per centÊsaid travel is the number one dream on their lifeÕs bucket list, ranking higher than family or wealth.Ê
The dirty dozen of hotel renovation
With the kids gone, it was time to follow the footsteps of many other boomers and downsize to a condominium. What started as a mere paint job, however, morphed into a $150-per-square-foot renovation of the entire apartment. What we ended up having on our hands was a genuine case of Ôscope creepÕ Ð something not uncommon in any property refurbishment.
Insights from ITB Ð How hotels can maximise their revenue performance for the next fair
To maximise the revenue performance during a fair or high impact event might be easier said than done. Many rely on returning business to bring in a safe level of base occupancy to a slightly higher rate and surely their ADR and RevPAR will increase accordingly a couple of euro. But is that enough?
The illusory performance test
In the negotiation of management agreements, owners take comfort from the performance test that in the most optimistic light will allow the hotel owner to terminate a management company that does not meet the standards of the performance test.ÊBut letÕs look more deeply into the proposition that the performance protects the owner from the under-achieving management company.
The importance of philanthropic hotels and travel
We read in the hotel press lately that a traveler’s focus has shifted from the hotel product to the hotel experience. It can sometimes be difficult for hotels in certain locations to provide such experiential travel, but for resort hotels and island destinations it is now almost a basic requirement.
Hotel chains look to invest in travel startups
Over the past couple of years, the hospitality industry has developed a new trend Ð investments in travel startups. While at first it might have been surprising to see large hotel chains buy shares in companies that seemed to provide rivalry services, today hoteliers are lining up to find a good business opportunity and not only invest in it, but often to acquire it.
