When it comes to ROI on a new PMS investment, there are a number of questions that hoteliers should ask themselves.
Is your website accessible to the blind and vision impaired?
Addressing the complexities of website accessibility regulations before becoming a target for ADA litigation is prudent.
In-room entertainment: what hoteliers and guests want
A new white paper reveals critical research about what hoteliers and guests deem important in a hotel’s in-room entertainment offerings, specifically relating to the guestroom TV experience. (Note: hoteliers and guests value IRE services differently. )
The hospitality talent search: outsourcing your most important investment
Just as you would pull out all stops to take care of a VIP who is checking in at your property, likewise, consider your next executive to be a VIP and approach finding him or her in the same way.
Keep up with the new ways millennial travellers are paying
Hotels need to ensure that they are offering their younger guests not only the payment options that they want, but also providing them with the information on what selecting each option means.
Customers who book through OTAs – facts, trends and some surprises
Insights on OTA customers to help hoteliers better identify the behavioural patterns of current and prospective travellers and understand the challenges that lie ahead in a rapidly-shifting market.
Legal, decent, honest and truthful? Are we as ‘good’ as we think we are?
Do we operate consistently to high ethical and moral standards, or do we operate within a more flexible ethical envelope that ‘all depends’?
How independent hotels can use metasearch to compete with the big chains
Discover why Britney Spears can have an impact on metasearch, what difference direct bookings can make to your revenue, and why you were so wrong about metasearch for independent hotels.
General Manager compensation: latest trends and takeaways
A new survey highlights the positive correlation between GM pay and property size, and the differentials in GM pay between independent versus branded/chain hotels.
The disruptive factors likely to reshape travel distribution
Gatekeepers, ‘mega meta online travel agencies’, and artificial intelligence may fundamentally disrupt the future of travel distribution, says a new independent study by the London School of Economics.
