There is excellent income potential in offering rooms by the hour that are suitable for meetings of up to 50 people, but to compete in this evolving marketplace, hotels must adopt new strategies.
Navigating the hospitality helix in Southeast Asia
An independent approach is key in an industry threatened by big brand monotony and the survivors will be those who do things slightly better, slightly differently, and most importantly, those who offer real value to their guests.
Is commission still valid in the process of online booking?
It is not easy to fight the existing system, but it is not impossible.
Three marketing tactics to persuade travellers to book direct
The key is to provide enough value to online visitors so that they do not consider the option of booking elsewhere.
Restaurant POS systems are on the menu for a growing number of hoteliers
As they have a profound impact on hotel operations, guest satisfaction, revenue growth and overall profitability, here are some of the questions that hoteliers should explore with POS solution providers before they invest.
Spa & wellness travel trends for 2017
From holidays for a healthy mind, to specialist stop smoking retreats, discover the 13 hottest new trends that will influence the wellness and spa world next year.
Direct selling that benefits customer relations
Companies in the travel sector are regaining control of their direct sales by relying on enriched and targeted offers while practising better management of their loyalty schemes.
Hong Kong tourism industry to feel pressure from China’s free trade zones
Cruise, medical and shopping tourism are just some of the sectors that may be affected by further development of China’s new free trade zones (FTZs).
Transforming reservation inquiries into profitable sales
Technology may be moving at break-neck speed, but the trusted voice channel is still alive and well. Over half of reservations are still booked via the phone, but it’s all more efficient now that travelers do much of their research online before calling.
A closer look at KPIs and defining your compset
Setting and measuring performance and growth targets is very important, but here’s why the 100 RGI market share target is often pointless.
