There are a few things that are different about the millennial-aged population that make them quite different from their predecessors, and to draw in this large group of consumers, you must appeal to their preferences.
What hoteliers can learn from the way airlines handle revenue management
Many hotels are still using outdated revenue management techniques and should get on board with the airlines’ yield management practices to get their occupancy and RevPAR rates to take off.
How much is too much for hotel bottled water?
Bottled water price gouging may instill the idea in guests’ minds that your abode is needlessly expensive, so much so that it hinders them from dining at your restaurants, visiting your spa or setting foot in your gift shop.
Chef, charlatan or showman? How chefs’ roles are changing
In recent years, chefs have transitioned from innovators to instructors. Blue collar cooks are now white-knight advocates. As chefs continue to step out of the kitchens and into the spotlight, how will their public personas evolve?
How robots are storming the travel industry
Even though AI is still in its infancy in the hotel sector, it’s potential to give guests an enhanced experience driven by forward-thinking service is broad. Let’s look at the six major effects smart technology could have on the travel industry.
Are you making service recovery tougher than it needs to be?
Mistakes will happen, so proper service recovery is essential, but it takes planning, training and trust in your team.
What defines a restaurant meal?
Restaurant dining: what isn’t a restaurant anymore, and what does that mean for the future?
Are dual-branded hotels a good idea?
Hotels with more than one brand are increasingly common, and although there are some compelling advantages driving this trend, developers and owners should weigh the advantages against other considerations.
Hotel payments await technological liberation from the fax machine
While there’s no question the digital payments revolution has begun, it still has a long way to go, particularly in the hospitality industry.
The sacred forecast – why a hotel should do it
A closer look at three main reasons why forecasting is crucial for the success of a hotel and why accuacy is as important as achievement.
