Hotel guests are increasingly valuing the digital experience, often more than other amenities a hotel might offer, but how can smaller hotel chains implement the technology to compete with ‘mega chains’?
The rise of personalisation and AI and what this means for the hotel industry
Personalisation is everywhere. We experience it every day, even if we donÕt notice it.
5 ways to market your hotel during the holidays
As the lucrative holiday season approaches, here are some ideas to set your hotel apart in ways that will help entice travellers to book. @ICEportal
How $40k worth of dinner plate covers taught an invaluable lesson
How this $40k dinner plate learning lesson that taught more then just a lesson in ordering
Winning strategies to bring in new customers
How should hotels be reaching out to potential customers? When it comes to distribution channels, the discussion should never just be limited to the hotelÕs relationship with online travel agencies or OTAs.
The hotelier’s “cheat sheet” for being mobile friendly
In 2017, more people are searching the web on their phones than on a desktop computer, and are five times more likely to leave a website if it isn’t mobile-friendly. Luckily, this process is not rocket science.
Hospitality: still below the salt!
Unlike almost any other country in the world, hospitality in the UK has never enjoyed the aspirational status as a professional worthwhile career.
Lessons for hoteliers on trends in food and beverage
Three trends in food and beverage turning the industry on its head in Asia-Pacific.
Millennial travelers prioritize feeling pampered, trip activities and culinary experiences
Expedia Media Solutions releases data on Australian, Chinese and Japanese travel shopping habits across generations.
MobileÊwebsites vs. apps: the final showdown
As we discussed in our most recent article, ÒMillennials+mobile: a match made in (hotelier) heaven,Ó mobile is the best booking, marketing, and engagement channel available, to reach the worldÕs largest generation Ð Millennials.
