It is crucial to understand the processes that rule the Internet as well as the methods and tools you can use to better the performance of your online content.
Boost your coffee service through regionality
A negative consequence of the spread of franchised coffeehouses is that weÕve homogenized our coffee selection, which means that relishing in the nuances of a specific culture will automatically differentiate you from the competition.
Is crowd-sourcing a new way to elevate customer relationships in hospitality?
Attracting fresh ideas, solutions and expectations from current customers, crowd-sourcing can help hotels provide the innovation and interactive relationships that a growing number of guests now expect.
5 tips to becoming a better hotel manager
In many ways, hotel management is an art form. Balancing your own unique approach with industry trends andÊtechnologyÊis a delicate task, but here are 5 things you need to rely on to be successful.
Generation Z: Perceived barriers that deter them from joining the hotel industry
Dealing with people, workplace health and safety, and pressure to perform are key barriers that Generation Z worry about when deciding to work in the hospitality industry. Here’s how hotel recruiters can help overcome these preconceived issues.
GM Ulrich Krauer on leading Hawaii’s iconic hotel Halekulani
General Manager Ulrich Krauer talks with eHotelier on leading and inspiring his 823 staff, how to remain competitive in a saturated market, and comments on Hawaii’s tourism future. @HalekulaniHotel
How voice search will impact travel marketing
Voice search and virtual assistants are emerging as the next big digital trend travel marketers need to embrace. Here are some key implications.
How to create a hotel framework for everyday happy customer experiences
Hotels today need to start to focus on shifting their culture towards an engagement culture that includes everyone who will impact the customer experience.
Customer expectations for hospitality in 2018
The 21st-century customer has high expectations for not only the product or service they’re buying, but most importantly for the experience they have while purchasing it.
A lesson in lobby leadership
With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
