When hotels today invest in management software like a property management system, they want to see quick returns on their investment. Considering the speed at which technology has been advancing and the demands of running a hotel, this is not entirely unreasonable.
Optimizing implementation of guest text messaging at your hotel
Guest messaging can provide a convenient and personalized way to engage with your guests, if you do it right. Indeed, within the past couple of years, hotel brands big and small have made headlines for their adoption of various messaging channels, as well as for the development of their own messaging systems within existing apps or apps for the purpose of messaging.
Share the financials in your hotel, orÊnot
In your hotel, you either share the financials with your leaders, the department managers, or you donÕt. If you already share the financial statements, you know the power it unleashes with your team and the result it helps to create. In this article, I will explore the relationship we have with the money and how we can get the financials out of the closet and reap the benefits.
The importance of brand awareness for a B2B company
Understanding your audienceÕs motivations and purchasing behavior is the secret to closing more sales. In this article, weÕll discuss the huge impact that brand awareness can have on the success or failure of a sales pitch.
Boost bookings with Millennial guests
Even though Millennials are changing the hospitality industry in ways that we might never have expected, many would prefer that we adapt more quickly. Unfortunately, that means that unless you were one of the few properties who adjusted quickly enough to suit the needs of the market, you are missing out on many bookings from this valuable demographic.
The paper canÕt talk Ð Give the money a voice
Why is financial leadership in hotels so un-evolved? We need to realize that theÊthird pillar, the money, the owner, the profit-and-loss, the paperwork,Êwhatever you want to call it -Êit needs a proper voice. The right voice -Êa voice that speaks to the leadership and the highest purpose that a cornerstone of our business warrants.
MurphyÕs Law of Hospitality
The word ÔhospitalityÕ might as well be another name for MurphyÕs Law because everything that can go wrong in a hotel will and at the worst possible time! Having spent the past two decades working up the ladder of the hospitality sales and revenue management departments, IÕve seen a lot of crazy and truly absurd happenings.
Get in the green game and get ahead
In our hotel industry, there is an abundance of data available to measure performance and rankings among peers. There are real-time guest ratings and reviews, competitive set performance indexes, hotel star ratings to mention a few. One area that is gaining traction among guests and performance is sustainability best practices.
Questions hoteliers should ask before making a technology purchase decision
ÒAll the world’s a stage,Ó Shakespeare famously wrote, ÒandÊallÊthe men and women merely playersÓ. In many respects, Guest Experience Management is strikingly similar to a stage production. To bring each scene to life, the cast and crew Ñ and, also, the set design and technology Ñ need to come together in a highly-orchestrated manner.
Hotel management agreements and the confusing agency cases
In 1991, a California court, applying California law, in the Woolley versus Embassy Suites case sent a startling message to hotel management companies. At the time, those of us who follow these kinds of cases thought the holding was a one-off, quirky decision that is not likely to be followed and may be overturned in subsequent decisions. It held that a hotel management agreement is not only a commercial contract that sets out the rights and obligations of the parties, but it also gives rise to an agency relationship.
