With most guests, it is never a single flaw that drives them away; it is always a cluster of complaints along with a failure from the staff to ameliorate those grievances.
Is your organizational climate killing you?
Bad organizational climate leads to absenteeism, increased number of sick leaves, wastage of a multitude of man hours, loss in yield – both individual and collective, and a sharp blow to the bottom line.
Where is hotel technology going?
These technologies are designed to give guests a better experience and implementing them can only help hotels improve their service.
Personalisation in the hospitality industry
TodayÕs customers not only appreciate content that is directed at them but seek and expect it. #hotelinsights #guestpersonalisation
What is the future of the voluntary chain model?
The main added-value of voluntary chains is being eroded by the large OTAs as the volume of bookings via voluntary chains shrinks.
Should we remove the CV from talent acquisition?
It’s time to select on attitude, character and skill, not the CV.
Personalised pricing: Right data instead of big data
The best way to take the focus off the price discussion is automatic pricing.
The 5 technology trends most impacting the travel industry in 2018
There has been an obvious shift in consumer behaviour and any technology that aids hotels in better understanding or capitalizing on travelerÕs expectations will have a profound impact on revenue streams.
Hospitality financial leadership Ð ‘Catch Me If You Can’
A willingness to get it wrong is more important than being right.
How artificial intelligence will impact operational dynamics in hotels
To meet changing consumer expectations, hotels across the globe must upgrade their operational systems and services by integrating intelligence-based predictive analytics in hospitality.
