The trilogy of time, cost and quality are vitally important in a hotel project and none of the three should ever be compromised.
Finding the right balance between OTAs vs Direct Bookings
It is a popular debate among hoteliers, OTA’s vs direct bookings, but finding the right balance with these strategies might just be the answer your business has been looking for
Surprise your guests with a little bit of culture and tradition
In a service oriented hotel or restaurant operation, guests usually come first. We try to make the impossible, possible…
Who’s the Host?
Through a survey of over 1,000 industry professionals, eHotelier provide an insight into the industry’s views on the changing role of the general manager and host.
How tranformational leaders can become emotionally intelligent, driving organizations to growth and success
Leaders need a high emotional intelligence quotient (EQ) to be successful, and the good news is that EI can be developed with training. Is it possible to increase EQ?
Six must-ask questions to consider before buying a PMS
Your property management system forms the administrative heart of your hotel, which means choosing the right one is essential.
Three new threats on the hotel security radar for 2018
It’s time to talk about the new Sky Touch Security Radar. In the last 12 months, we have noticed significant changes in the threat profile.
Reimagining the online booking channel
For many years, hotels and OTAs have had an ongoing feud, acting more like rivals than the business partners that they should be. What’s happening now?
Castle Leslie Estate Ð How a heritage hotel has grown tenfold in 25 years
The last 25 years have seen the Castle Leslie Estate start from scratch with a handful of staff and a leaking roof, to an iconic ten million euro hotel with a team of over 140 dedicated workers.
Unleashing impactful insights from daily generated video data
ItÕs yet another day, another extensive shift. There are the guests, the sole meaning of your professional existence, and the importance of the power of positive service and first impressions.
