Fewer arrivals and longer stays equal lots of good things for your hotel operation and profit.
Is the era of the direct bookings coming to an end?
OTA growth seems inevitable, and so does the loss of control by the hoteliers. But does it mean the end of the direct bookings?Ê
Simple things key to standout staff at Melbourne’s Treasury on Collins
In this interview, General Manager Scott Horn sheds light on how he attracts and retains the high-caliber staff that helps his boutique apartment hotel stand out from the accommodation crowd.
How to grab a bigger share of the international food tourism pie
Hoteliers, hospitality and leisure establishments vying for the burgeoning appetites of the food tourists must first provide that vital linguistic connection Ð through reader-friendly website content in the preferred language of visitors.
Compliments are key to team productivity and talent retention
Studies have shown that well-deserved compliments that are sincerely delivered by the management rate higher than even salary and and other job perks.
Five ways to make onboarding stick
Here are steps that hotel leaders should take when they make a hiring decision to ensure onboarding goes smoothly, new hires are satisfied with their job early in the process, so there is no need to fill a position a second time.
How hotels can leverage AI to provide an awesome customer experience
The technology enables personalized concierge services and offers real-time recommendations and easy service requests management.
Sexual harassment and the hospitality industry
Hospitality workers are particularly vulnerable to harassment as their place of work and the environment can be a catalyst for some unacceptable actions and behaviour. What can be done?
Tips for creating a high impact hotel entrance
Setting the scene with a high impact entrance will give customers an idea about what they can expect once they step across the threshold and introduce the personality of the establishment.
Chinese tourist market to grow even bigger
This year, the worldÕs largest tourist market will get even larger – but they are also savvier and well-informed too. So, whatÕs the secret to reaping a slice of this enormous pie?
