We chatted to Robin Sheppard about the present, and future, of accessibility in the hospitality industry, and what hoteliers can do to ensure that all guests, regardless of disabilities, have excellent experiences.

A hotel’s recruiting team, internal or outsourced, should always split its focus between openings, busy season and building a strong pipeline. Here are a few rules to live by for any recruiter, GM, or anyone else in charge of finding talent.

Other than brand awareness, the single most important thing for your marketing to inspire in potential customers is trust.

There is so much of a race towards automation and robotics that in a couple of decades from now, hotels are expected to re-introduce human concierges and attendants.

Love it, loathe it or simply live with it; you know as well as I do that TripAdvisor is here to stay. What you really want to know though, is how to avoid those damning and damaging reviews which inflict such heartache, anxiety and even anger.

How do you learn to recognize the winds of change so that you can pivot and redirect your career in the hospitality industry?

To articulate the limitations of Òpricing onlyÓ approaches, letÕs start with the simplest possible example: you have one room left to sell on Thursday, and a customer comes in and offers you your highest possible rate for that day Ð should you take it?

Arabian Travel Market is the leading global event for the Middle East travel and hotel industry. But why was Dubai chosen to host this event at all?

Your DOF is a great accountant. They do a solid job running the accounting department and they are very efficient. WhatÕs the problem then?

Have you ever imagined what a private bank could do if it had a concierge willing to provide a unique service experience to a wealthy customer?