As hotels have franchised their brands, sadly so have experiences become scripted. Unfortunately, it is virtually impossible to follow a script and be truly empathetic to the customer.
What keeps hoteliers awake at night?
Staffing, recruitment, retention, skills, professionalism and experience are the most important key issues hotel general managers are wrestling with.
The hotel room of the future must go back-to-basics
The ideal hotel room of the future shall however have a perfect mix of technological advancements and strengthened basics.
5 ways technology is changing consumer expectations in hospitality
Here are some of the key ways technology is altering the way hotel guests think and what hoteliers can do not only meet these expectations, but outpace their competitors.
The perseverance of independence Ð an interview with Tom Magnuson
Magnuson is nurturing independence in the face of what would seem to be insurmountable odds against the branded franchises. How does he stay in business?
Predictions for hospitality investment in 2018
Given the current business climate, what does the upcoming year hold for hotel investment and expansion?
Insights into the excellent service culture at The Beaumont
True service excellence is about delivering the seemingly ordinary with care, consistency and empathy – a foundation upon which the extraordinary can flourish.
Facebook is changing! What should hotels do? [Survival Guide]
The latest change in Facebook’s algorithm is expected to negatively affect businesses that rely on Facebook to reach their customers. Here are some thoughts on what restaurants and hotels owners can do about it.
2018: expect the unexpected
Leadership in times of the unexpected and extreme requires a different set of skills than those in managing times of growth and sustained development.
What a digital detox could mean for you and your guests
It’s not hard to see why Ôdigital detoxÕ nudges or programs are becoming increasingly popular, but applying them to your own regimens or to your property is not going to be easy.
