A truly hospitable greeting is one of the most under-utilised activities in hospitality, but it must become a keystone habit.
From digital disruption to human connection: five hospitality trends to watch in 2018
Benot-Etienne Domenget, CEO of Sommet Education, highlights five trends that will shape travel and tourism in 2018.
4 quick tips for better segmentation
Even the most basic segmentation strategies can help you refine your marketing, identify niche markets and better understand your guest behaviours and preferences to increase the relevancy of marketing – and boost your bottom line.
In leaders we trust?
It seems that those who have power to shape and influence our lives are those we trust least. So what makes a good hotel leader, and how do you develop those skills?
How to increase the visibility of your hotel online
It is crucial to understand the processes that rule the Internet as well as the methods and tools you can use to better the performance of your online content.
Boost your coffee service through regionality
A negative consequence of the spread of franchised coffeehouses is that weÕve homogenized our coffee selection, which means that relishing in the nuances of a specific culture will automatically differentiate you from the competition.
Is crowd-sourcing a new way to elevate customer relationships in hospitality?
Attracting fresh ideas, solutions and expectations from current customers, crowd-sourcing can help hotels provide the innovation and interactive relationships that a growing number of guests now expect.
5 tips to becoming a better hotel manager
In many ways, hotel management is an art form. Balancing your own unique approach with industry trends andÊtechnologyÊis a delicate task, but here are 5 things you need to rely on to be successful.
Generation Z: Perceived barriers that deter them from joining the hotel industry
Dealing with people, workplace health and safety, and pressure to perform are key barriers that Generation Z worry about when deciding to work in the hospitality industry. Here’s how hotel recruiters can help overcome these preconceived issues.
GM Ulrich Krauer on leading Hawaii’s iconic hotel Halekulani
General Manager Ulrich Krauer talks with eHotelier on leading and inspiring his 823 staff, how to remain competitive in a saturated market, and comments on Hawaii’s tourism future. @HalekulaniHotel
