A holiday such as Black Friday (or any super sales day) is a surefire opportunity to boost room bookings and revenue.
Empathy-Based Customer Service: Putting Yourself In Their Shoes
The skill set you need to make empathy-based customer service your default mode.
Hospitality Financial Leadership – Using Expense Checkbooks
Adapting an old-school tool—the expense checkbook—can give hoteliers the edge in budgeting and forecasting for their department.
Technology: A sustainability enabler for hospitality professionals
Sustainable, transformative technology in tourism is the driving theme of 2018 World Tourism Day.
How do hotel reservation systems increase efficiency and profits?
Having the right hotel reservation system in place can increase both your efficiency within the office and your profits as a business.
Insights Spotlight: Revenue Management
With the rapid movement of ever-changing distribution channels, keeping on top of revenue strategy while balancing demand and capacity can be a major challenge. Here are some insights to help you unravel this complex but essential function.
The 5 deadly sins of content marketing for hospitality
From too much jargon to personality-free content, have you committed any of these five hospitality marketing sins?
The untapped potential of the hotel fitness center
Often overlooked, the fitness center has untapped social potential that can serve to greatly enhance guest satisfaction and brand loyalty.
Hospitality Financial Leadership: The Morning Meeting
The morning meeting is a mainstay in almost every hotel—and the critical point where managers can make strategic strides.
Why it’s risky for hoteliers to ignore Traditional Media for Social Media—and vice versa.
Traditional versus Social Media—and why your property or product needs both.
