Strong trust and culture increase productivity, well-being and retention and this equals profit.
How artificial intelligence will change the hospitality industry
AI is able to handle as many as 65% of customer requests, so hospitality companies are using it to automate many aspects of booking, recommendations and customer service.
China largest source of inbound tourists for Greece – and the world
Hoteliers need to make themselves more visible to potential tourists from ChinaÕs enormous outbound travel market.
Fixed/variable costs and room revenue management
When you think about your selling policy as it relates to last-minute inventory, make sure you have a good handle on the real variable costs to sell those last-minute rooms and donÕt be confused by big fixed cost per room stickers.
Property and service flaws negate hotel’s renovation investment
With most guests, it is never a single flaw that drives them away; it is always a cluster of complaints along with a failure from the staff to ameliorate those grievances.
Is your organizational climate killing you?
Bad organizational climate leads to absenteeism, increased number of sick leaves, wastage of a multitude of man hours, loss in yield – both individual and collective, and a sharp blow to the bottom line.
Where is hotel technology going?
These technologies are designed to give guests a better experience and implementing them can only help hotels improve their service.
Personalisation in the hospitality industry
TodayÕs customers not only appreciate content that is directed at them but seek and expect it. #hotelinsights #guestpersonalisation
What is the future of the voluntary chain model?
The main added-value of voluntary chains is being eroded by the large OTAs as the volume of bookings via voluntary chains shrinks.
Should we remove the CV from talent acquisition?
It’s time to select on attitude, character and skill, not the CV.
