With these two ugly facts and a public relations campaign, the hotel and airline industry could turn the OTA world on its head, quite literally.
Two approaches to staff lodgings for remote resorts
Hoteliers in remote areas must give some more thought to how certain types of housing will influence the long-term morale of your team members as well as how this will affect service delivery or staff retention rates.
Guest Relations Managers guide to CRM
While every manager plays a role in listening to and acting on guest feedback, the GRM takes primary responsibility for managing feedback.
How hotel trends have shaped up so far in 2018
Pop up hotels, glamping and other trends that all hoteliers need to make note of.
Are your supervisors focused on the right customers?
The challenge for many first-time supervisors or managers is that they have to focus so much on their development once they get a title while simultaneously managing their operation that they are unable and unprepared to focus on the success of their team.
Credits to cost of sales in Food & Beverage
Giving the proper credits to your food and beverage operation is an important task. Let’s look at all the usual credits, the different types, the proper way to take them and why we need to take them at all.
How to engage with your most valuable guests
Hoteliers need to communicate with their guests using multiple channels throughout the travel journey. This seems like a big undertaking, but a big part of this communication can be done through automation.
The latest from the innovators in hotel technology
As the tech world is changing at an ever-rapid pace, hoteliers must stay up to speed in order to differentiate their properties and continue to make an impression with guests.
Why summer is the best time to hire
Making some time to hire in the summer season is how a hotel company can easily find a high quality hire without standard competition.
How to take your piece of the wellness and wellbeing travel pie
The wellness travel industry holds in enormous potential and here are ways all hoteliers can take to capitalise on it.
