Guests are more distracted than ever. Inboxes are filled with hundreds of emails and whatever message your property is sending to them, it can be easily ignored
Andean as a boutique collection with all the hallmarks of purposeful travel
One fascinating hospitality trend that often goes underappreciated is how regions that are experiencing high growth in travel numbers are accompanied
Smarter rosters, stronger teams, happier guests
In hospitality, timing is everything. From check-in to check-out, the guest experience hinges on having the right people in the…
Why investors still like Irish Hotels (But are watching closely)
It’s been a buoyant cycle for hotels in Ireland: long, sustained periods of rising demand, and either constrained supply, or new supply that has been easily absorbed.
How to transform your hotel’s marketing with storytelling
Let’s be honest, a lot of hotel marketing sounds the same these days: “Luxury rooms”, “Friendly staff”, “Perfect location”, “Nestled”. Yawn! In the modern world
Is WhatsApp for hotel guest communication worth it?
WhatsApp is present in nearly 3 billion phones, making it one of the most used messaging applications across industries and areas, including hospitality and hotel guest communication.
Wellness Residential growth lessons for hotels from THE WELL Founders
An important guiding principle for hotel design, in-room features and public amenities is, “As one does at home, one will soon expect at hotels.”
Strategic hiring: The first step to guest satisfaction
As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.
How to measure pre-arrival communication success: KPIs that matter
When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email
Technology is the engine behind America’s July 4th celebration experiences
As fireworks light up the sky and music pulses from rooftop lounges to poolside decks, July 4th in the U.S. has evolved into far more than just a celebration
